This page together with our Terms of Website Use, Privacy Policy and Cookie Policy tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the products (‘Products’) listed on our website (‘Website’) to you.
 

These Terms will apply to any contract between us for the sale of Products to you (‘Contract’). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Website.  Please note that before placing an order you will be asked to accept these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.
 

You should print a copy of these Terms or save them to your computer for future reference.
 

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 
 

1. INFORMATION ABOUT US

1.1 We operate the website shopsisterldn.com. We are Shop Sister London Ltd, a company registered in England and Wales under company number 10947553 and with our registered office at 50 Liverpool Street, London, United Kingdom, EC2M 7PY, which is also our main trading address. 

1.2 To contact us, please write to us at the above address or email us at hello@shopsisterldn.com. Alternatively, you can telephone us on 020 7287 9601 between 9am-6pm on Monday - Friday.

2. OUR PRODUCTS

2.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.

2.2 All Products shown on our Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order. 
 

3. IF YOU ARE A CONSUMER

3.1 If you are a consumer, you may only purchase Products from our Website if you are at least 18 years old.

3.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
 

4. IF YOU ARE A BUSINESS CUSTOMER

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Website to purchase Products.

4.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. 

4.3 You acknowledge that in entering into a Contract between us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in a Contract.
 

5. HOW A CONTRACT IS FORMED BETWEEN YOU AND US

5.1 Our order pages will guide you through the steps needed to place an order with us and will allow you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (‘Dispatch Confirmation’). A Contract between us will only be formed when we send you the Dispatch Confirmation. 

5.4 If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our Website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
 

6. OUR RIGHT TO VARY THESE TERMS

6.1 We may revise these Terms from time to time, in certain circumstances, including to reflect changes in relevant laws and regulatory requirements; and changes to our accepted methods of payment. 

6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the bottom of this page.
 

7. YOUR RIGHT TO CANCEL 

This clause only applies if you are a consumer.

7.1 If you are a consumer within the European Economic Area (‘EEA’), you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013. For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. Within this period if you change your mind or if for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel a Contract and receive a refund. Advice about your legal right to cancel a Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office. 

7.2 You have a legal right to cancel a Contract if you change your mind until 14 (fourteen) days after the date the Products were delivered to you.

7.3 To cancel a Contract, you need to let us know that you have decided to cancel within the timeframe set out in clause 7.2. You may do this by completing the cancellation form [below] on our website. If you use this method we will e-mail you to confirm we have received your cancellation. 

7.4 Alternatively, you can also e-mail us at hello@shopsisterldn.com or contact our Customer Services team by telephone on 020 7287 9601 between Monday – Friday 9am-6pm. If you are e-mailing us please include details of your order to help us to identify it, you may use the form attached to these Terms. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send the e-mail to us. 

 

7.5 If the Products were delivered to you:

7.5.1 you must return the Products to us as soon as reasonably practicable. We recommend that any Products you return to us, you do so via a tracked method of delivery and you ensure that the Products are suitably insured for their full value;

7.5.2 unless the Products are faulty or not as described (in this case, see clause 9) you will be responsible for the cost of returning the Products to us;

7.5.3 the Products must be returned to us with the original tags attached and with a print out of your receipt. Items will be inspected on arrival to our returns address and any Products which do not meet these requirements will be returned to you; and 

7.5.4 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 

7.6 Please address all returns to: 

Shop Sister London Ltd, 50 Liverpool Street, London, United Kingdom, EC2M 7PY. 

7.7 We do not accept responsibility for any items which are lost or damaged during their return to us. In case of a dispute, please retain proof of postage of any returned Products.

7.8 If you wish to conduct an exchange you will need to return any unsuitable goods, in accordance with this clause 7, and place a new order. 
 

8. REFUND

8.1 If you cancel a Contract you will receive a full refund of the price you paid for the Products (subject to clause 8.3). We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of receipt of the returned goods. 

8.2 We will refund you on the credit card or debit card used by you to pay.

8.3 We may reduce your refund to reflect any reduction in value of the products if this has been caused by your handling of them in any way which would not be permitted in a shop. 
 

9. FAULTY PRODUCTS

9.1 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. We are under a legal duty to supply products that are in conformity with the Contract between us. These legal rights are not affected by the returns policy in clause 7 of these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.2 If you consider that any Product we have supplied is faulty or misdescribed, please notify us using the contact details set out in 7.4. You must then return such Products to us in accordance with the instructions in clause 7.5 and if the Products are faulty or misdescribed, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the Products to us.
 

10. DELIVERY

10.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (as defined in Clause 17.2). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. 

10.2 We aim to dispatch goods within 3 working days of receipt of your order. Dispatch times may vary according to availability.

10.3 We do not offer a next day delivery service at this time, and we do not deliver to P.O.Box addresses. 

10.4 Delivery will be completed when we deliver the Products to the address you gave us and the delivery is signed for on arrival. The Products will be your responsibility from the completion of delivery.

10.5 If no one is available at your address to take delivery, your delivery driver will leave you a note indicating that a delivery attempt has been made. The note will specify the options for re-delivery.  

10.6 If you refuse delivery any duties, taxes, postage or customs charges incurred will be deducted from the refund issued. 

10.7 You own the Products once we have received payment in full, including all applicable delivery charges. 

 

11. INTERNATIONAL DELIVERY

11.1 We deliver to the countries in Europe and the rest of the world, subject to additional charges, as listed on our Delivery page [https://www.shopsisterldn.com/delivery-and-refunds/].  

11.2 If you order Products from our Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.3 You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

 

12. PRICE OF PRODUCTS 

12.1 The prices of the Products will be as quoted on our Website from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and we shall allow you to reconfirm the order or cancel the order. If you choose to cancel the order you will be refunded all amounts already paid. 

12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our Website from time to time [https://www.shopsisterldn.com/delivery-and-refunds/].

12.5 We are unable to offer a price adjustment on products purchased on our Website which may then be included in promotional activity at a future date. 

 

13. HOW TO PAY

13.1 You can pay for Products using a debit card or credit card or any other method stipulated on our Website. 

13.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

 

14. DISCOUNT CODES

14.1 We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through our Website. These discount codes apply to a minimum spend if stated and do not apply to shipping. Offers are only valid on full price items, and cannot be used in conjunction with any other promotion or discount. If returning products that were purchased with the discount code, the code will remain valid if the retained items are over the minimum spend. We reserve the right to cancel or change any promotion without notice.

 

15. OUR LIABILITY IF YOU ARE A BUSINESS

15.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

15.2 Nothing in these Terms limit or exclude our liability for:

15.2.1 death or personal injury caused by our negligence;

15.2.2 fraud or fraudulent misrepresentation;

15.2.3 for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; or

15.2.4 defective products under the Consumer Protection Act 1987.

15.3 Subject to clause 15.2 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with a Contract for:

15.3.1 any loss of profits, sales, business, or revenue;

15.3.2 loss or corruption of data, information or software;

15.3.3 loss of business opportunity;

15.3.4 loss of anticipated savings;

15.3.5 loss of goodwill; or

15.3.6 any indirect or consequential loss.

15.4 Subject to clause 15.2 and clause 15.3, our total liability to you in respect of all other losses arising under or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Product ordered.

15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

 

16. OUR LIABILITY IF YOU ARE A CONSUMER

16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into a Contract.

16.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3 We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

 

17. EVENTS OUTSIDE OUR CONTROL

17.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.  

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or failure of sub-contractors including postal delays.

17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

17.3.1 we will contact you as soon as reasonably possible to notify you; and

17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

 

18. COMMUNICATIONS BETWEEN US

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.

18.2 If you wish to contact us in writing for any other reason, you can send this to us by e-mail to hello@shopsisterldn.com or by pre-paid post to Shop Sister London Ltd., 50 Liverpool Street, London, United Kingdom, EC2M 7PY

18.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

18.4 If you are a business: 

18.4.1 Any notice or other communication given by you to us, or by us to you, under or in connection with a Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail, or posted on our website. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting; if sent by e-mail, one business day after transmission; or, if posted on our website, immediately.

18.4.2 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

 

19. ETHICAL SOURCING POLICY

19.1 As a reputable and trusted business committed to offering its customers high-quality products, Shop Sister London Ltd recognizes its obligation to ensure that suppliers are operating ethically.

19.2 We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

19.3 All suppliers are expected to comply with their national employment laws and regulations with particular regard to: 

 

• Minimum age of employment 

• Freely chosen employment 

• Health and safety 

• Freedom of association and the right to collective bargaining 

• No discrimination 

• No harsh or inhumane treatment 

• Working hours 

• Rates of pay 

• Terms of employment

Shop Sister London will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instill these principles when dealing with their own supplier base.

 

20. OTHER IMPORTANT TERMS

20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens. 

20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 

20.3 These Terms are between you and us. No other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 

20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

20.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

20.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

20.8 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

20.9 Alternative dispute resolution. If you are a consumer, please note your right to submit disputes for online resolution to the European Commission Online Dispute Resolution (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN).  

 

November 2017. 

 

21. CANCELLATION

If you wish to withdraw from a contract please email within 42 hours from point of purchase to the following address: contact@shopsisterldn.com.

 

Please include the following statement and details:

I/We hereby give notice that I/We cancel my/our Contract of sale of the following goods:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Date: